Who Benefits from Platform Competition? Evidence from Ride-Hailing
Latest draft: October 2026
Abstract
Competition among digital platforms may enhance efficiency by curtailing platforms’ market power or reduce efficiency by diminishing network externalities. Furthermore, because platforms set fees on both sides jointly, the different effects of competition on market power and on network externalities can translate into opposite welfare effects across sides. I study the welfare effects of platform competition with an equilibrium model estimated on data covering the universe of ride-hailing transactions in a major Chinese city. The model incorporates platforms’ matching and pricing, drivers’ platform adoption and labor supply, and riders’ trip requests. I find that concentration can raise efficiency, by up to 3.8% relative to the status quo. However, the impact of concentration differs substantially across the sides of the market. Platforms earn more profit in a more concentrated market, while drivers lose surplus, because concentration not only increases platforms’ monopsony power but also raises drivers’ productivity, which lowers platforms’ demand for labor. Whether riders gain or lose depends crucially on the level of concentration. They gain from mild concentration but lose from severe concentration. Holding market structure fixed, promoting multi-homing improves welfare and benefits all sides of the market.